Terms and Conditions > Online Terms and Conditions
Online Terms and Conditions
Our prices are constantly being reviewed but this should not affect your order. The price the customer will pay for an item will be as shown for that item at the time the order was placed. Please note that all prices shown on the site are in British Pounds Sterling.
Tax Charges (VAT)
We are a limited company therefore we do not charge V.A.T.
A delivery charge will be added to all orders, this depends on the order value and your distance from Village Pine. Delivery charges vary from £20 for single small items to £200 for multiple large items.
International Orders - prices are the same as UK orders, but additional shipping charges will apply. Please call for details.
If the delivery address given on an order is outside of the EU an import tax may be payable upon receipt of the goods. The amount payable depends on the destination and may be subject to change. These payments are the responsibility of the customer and we accept no liability for any payments which may be due.
Our Contract with you
By placing your order you agree to these terms and conditions. By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Should we reject your offer, any money paid to us will be returned to you.
Returning an unwanted item (online only and not including bespoke)
With no reason required the customer may return items to us for exchange, replacement or full refund (not including sale items, nor bespoke items) 15 DAYS AFTER DELIVERY; with any reasonable damage or wear and tear incurred by the customer ( Price for repair may be charged/ deducted as applicacble). You will pay the return postage costs. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.
Returning a faulty item
If you return an item because it was faulty when delivered, the item must be returned to us WITHIN 31 DAYS. We will refund your carriage costs for returning it to us. Please check with us before returning any goods as we will only refund the basic carriage charge.
Simply contact us on 01706 877773 for returns authorisation.
Unwanted item: Postage & packaging is non-refundable and return shipping is at purchaser's expense. (Return shipping includes reshipment of the new item as well as returning the item to us)
Faulty or defective items: If you return an item because it is defective, we will happily refund your costs in returning it to us.
Please note that we reserve the right to have faulty items independently inspected if we believe that the product may have been tampered with or has suffered unreasonable abuse.
Acceptance of Order of Bespoke Furniture ( Made to meassure)
Your order becomes binding as soon as we accepted it, subject to your rihts of cancellation.
Bespoke furniture products you order will be made specifically to your order, in accordance with the instrutions and specifications you have given us.
It is your responsibility to check all details and aspects of your order are correct - particularly when we send you yuor order acknowledgement; and that the goods are suitable for your requirments, including measurements, dimensions, Product features, access and delivery. Unless otherwise explicitly agreed work will not proceed until a non - refundeable deposit is paid to cover labour, raw materials,as well as specification, design and scheduling work.
Cancellation of bespoke Units
Bespoke furniture is made to your order and therefore 'personalised' as recognised by the Distance Selling Regulation. If you need to amend or cancel your order of bespoke furniture, you have the right to do so at any time up to 48 hours after you have placed your order. If you amend your order in anyway more than 48 hours after you have placed it, we reserve the right to charge you any cost we have incurred in relation to your order in excess of non - refunable deposit as detailed in "Acceptance of Order" above. Bespoke furniture can not be returneed after you have received them unless they will repaired or replaced at our dscretion.
If an order has been accepted you may not cancel it except with the agreement in writing from us. The terms of cancellation will include, but shall not be limited to a payment to indemnify the supplier in full against all loss (including loss of profit), cost (including the cost of all labour and materials used), damages and expenses incurred by us as a result of cancellation.
Retention of Title
The title of all goods supplied remains the property of The Village Pine Workshop until paid in full.
The Village Pine Workshop or its agents are entitled to enter the buyer's premises to repossess the goods and you are required to give access; You are obliged to store The Village Pine Workshop's goods separtely and indentify them as belonging to us; and you shall allow The Village Pine Workshop access to your premises to verify that the goods have been stored correctly. The Village Pine Workshop reserves ownership of the goods supplied until the buyer has paids all monies to the seller, not just the money owned for those particuloar goods.
We reserve ownership rights to the property until the customer has paid the purchase price in full.
By placing an order through our site,you warrant that:
(a) You are legally capable of entering into binding contracts;(and)
(b) You are at least 18 years old;
(c) All the information given by you in your order form is complete and accurate;
We have never had a case of credit card fraud using our shopping system. All credit card numbers are encrypted when the order is placed using 128 bit encryption and they are only decrypted after they reach us.
The shopping cart has a security licence confirming that it is safe for e-commerce use. This is for your safety as some sites do not have these and you should only order from secure encrypted sites. When you proceed to the checkout you should see a small padlock in the bottom right corner of your screen - look for this on any e-commerce site to confirm its security. You can also double click on the padlock to view the licence.
We will charge your account for payment at the time the order is received. Products are dispatched after we have cleared the payment. The purchase area of our site is secure and has a security licence. This means that the information is encrypted using industry standard SSL Technology (i.e. ALL SECURE DETAILS PASSED BETWEEN YOUR COMPUTER AND OUR WEBSITE CANNOT BE READ BY ANYONE ELSE AS THE INFORMATION IS ENCODED).
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