Terms and Conditions > Online Terms and Conditions
Online Terms and Conditions
Our prices are constantly being reviewed but this should not affect your order. The price the customer will pay for an item will be as shown for that item at the time the order was placed. Please note that all prices shown on the site are in British Pounds Sterling.
Tax Charges (VAT)
All the prices shown in our store include VAT. If you are ordering from outside the EU you do not have to pay VAT, please call us to order by phone.
A delivery charge will be added to all orders, this depends on the order value and your distance from Village Pine. Delivery charges vary from £20 for single small items to £200 for multiple large items.
International Orders - prices are the same as UK orders, but additional shipping charges will apply. Please call for details.
If the delivery address given on an order is outside of the EU an import tax may be payable upon receipt of the goods. The amount payable depends on the destination and may be subject to change. These payments are the responsibility of the customer and we accept no liability for any payments which may be due.
Our Contract with you
By placing your order you agree to these terms and conditions. By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Should we reject your offer, any money paid to us will be returned to you.
Returning an unwanted item (online only)
Returned goods must be unused and in a saleable condition. You may return items to us for exchange, replacement, or refund (not including sale items, nor bespoke items) WITHIN 14 DAYS OF PURCHASE, providing the item remains in all original packaging with all original labels attached and has not been used, cleaned / coloured, soiled or damaged in anyway and the appropriate receipt is tendered. You will pay the return postage costs. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.
Returning a faulty item
If you return an item because it was faulty when delivered, the item must be returned to us WITHIN 14 DAYS. We will refund your carriage costs for returning it to us. Please check with us before returning any goods as we will only refund the basic carriage charge.
Simply contact us on 01706 877773 for returns authorisation.
Unwanted item: Postage & packaging is non-refundable and return shipping is at purchaser's expense. (Return shipping includes reshipment of the new item as well as returning the item to us)
Faulty or defective items: If you return an item because it is defective, we will happily refund your costs in returning it to us.
Please note that we reserve the right to have faulty items independently inspected if we believe that the product may have been tampered with or has suffered unreasonable abuse.
By placing an order through our site,you warrant that:
(a) You are legally capable of entering into binding contracts;(and)
(b) You are at least 18 years old;
(c) All the information given by you in your order form is complete and accurate;
We have never had a case of credit card fraud using our shopping system. All credit card numbers are encrypted when the order is placed using 128 bit encryption and they are only decrypted after they reach us.
The shopping cart has a security licence confirming that it is safe for e-commerce use. This is for your safety as some sites do not have these and you should only order from secure encrypted sites. When you proceed to the checkout you should see a small padlock in the bottom right corner of your screen - look for this on any e-commerce site to confirm its security. You can also double click on the padlock to view the licence.
We will charge your account for payment at the time the order is received. Products are dispatched after we have cleared the payment. The purchase area of our site is secure and has a security licence. This means that the information is encrypted using industry standard SSL Technology (i.e. ALL SECURE DETAILS PASSED BETWEEN YOUR COMPUTER AND OUR WEBSITE CANNOT BE READ BY ANYONE ELSE AS THE INFORMATION IS ENCODED).
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